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TAM is proud to offer to our members access to a Certified Community Transit Supervisor (CCTS) workshop This training will take place virtually on December 12 & 13 from 9 AM to 5 PM on both days.

This training is available to all TAM members at the heavily discounted rate of $100 for both days of training (normally $600). This will include access to a four-hour prerequisite study course. Space is limited to the first 25 registrants for this course, with a limit of 1 registrant per member agency, so do not delay! Additional attendees can be waitlisted during registration - all remaining slots will be opened to waitlisted attendees on December 1. 

Visit our registration page at https://www.taminc.org/ccts2023  to take advantage of this opportunity.

What is CCTS?

To meet the unique challenges facing transit supervisors, CTAA has developed the Certified Community Transit Supervisor (CCTS) “7.0” program. This two-day virtual training has been updated to include a wide variety of skills necessary to successfully manage frontline employees and a web-based prerequisite course. 

Day 1
Leadership and the Supervisor's Role

  • Concept of Supervision
  • The Peter Principle
  • Adjusting to Change
  • What the Experts Say
  • Ethics
  • Leadership Styles
  • Nature of Supervision
  • Decision Making

Team Building and Team Styles

  • Effective Team Building
  • Team Styles and Structure
  • Group Facilitation Skills
  • Defining Your Team
  • Honoring Success

Day 2
Communication Skills

  • Creating Understanding
  • One Way/Two Way Communication
  • Communication Barriers
  • 44 Effective Communication Tips

Employee Management

  • Recruitment and Selection / Retention
  • The Performance Code
  • Positive and Negative Feedback
  • When to Coach and When to Counsel
  • The Practical Coach
  • Performance Gap Analysis
  • Positive and Progressive Discipline
  • Strategies for Resolving Conflict
  • Emotional Employees
  • Motivational Skills

The CCTS Test

  • Test Preparation
  • Test Administration
  • Course Evaluation
  • Certification Examination

Prerequisite Course

CTAA now offers a web-based prerequisite course (approximately four hours) to provide the basic skills training necessary for new and veteran managers and supervisors. The web-based program (taken prior to the two day virtual training) will include the supervisor’s role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, plus transit supervisor responsibilities. 

How to Register

Visit our registration page at https://www.taminc.org/ccts2023  to take advantage of this opportunity.